Frequently Asked Questions

We understand the importance of audio hardware working properly and failing during a show. We are artists and musicians too. On top of this, as a collective we have a over 25 years experience with electronics and diagnostics, communication networks and restoring, repairing, modifying audio and electronic equipment. Currently, we are the only repair source in Orange County, CA providing an outlet for artists and musicians, music venues, schools, hotels, and DJs.

Click here to read what our past clients have said about us.

We service all brands and variants of DJ hardware and audio equipment. This includes, powered mixers, audio cards, MIDI devices, keyboards, DJ controllers, turntables, and powered speakers.

We have extreme knowledge and resources for all Native Instruments product lines, Including the Traktor S4, S5, S8, Z1, F1, Maschine, and so on.
Click here for the disassemble procedure video for the Traktor S4.

We also offer personalization and modification to DJ and Pro Audio Equipment.
Click here to see read about a Technics 1200 mk2 project and restoration processes.

We perform preventive maintenance and repair of standard electronic devices or an electronic system including all DJ and audio equipment. This includes troubleshooting, analyses, calibrations and modifications to a variety of audio equipment. We also develop solutions to resolve issues with common equipment failures.

Our process:

  • Communication
  • Inspection
  • Disassemble
  • Diagnosis
  • Repair
  • Replace
  • Reassemble
  • Testing
  • Cleaning
  • Quality Check

First, fill out the repair form and include in your package and or email us a copy. Once the package is received, we will go through the process of inspecting, diagnosing and repairing the device upon the agreed repair quote (sent initially).

*You may ship to us at anytime, 24/7. Scheduled drop-offs with one of our technicians is available on Sundays’s from 12pm (pst) to 5pm at our address. Please use the contact form to email us to schedule a drop off time.

Initial $80 bench fee for diagnosis. Equipment and repair depends on many things. We start with a flat rate of $140 and if additional time is needed, we stop to consult with our client. This process includes inspection, diagnosis, disassemble and reassemble procedures, repairing, cleaning and testing.

Parts are additional cost
Shipping is additional cost.

We are insured to the clouds. You will be covered if there is any damage, loss, theft, fires, cracks in the Earth opening up and claiming your dirty bass synth samples from your Juno-106.

Depending on the repair needed, equipment, part availability, the season and our workload – between 5 – 15 days from when we receive it in our repair shop. When parts have to be ordered, expect an additional 5 – 10 days.

If we find other issues with the device, we will contact you with an updated repair quote. We give considerable thought into the investment and if it is worth it for you to continue with repairs. In the end, we want the equipment fully functional and to work best with you and your musical performance.

We stand by our workmanship and quality control process. We offer a 30 day warranty from the day you receive your equipment after repairs. If there is an issue, we will need to investigate the issue which requires the device needing to be shipped back to us with a new repair form. Any sign of physical damage or fluid ingress voids the warranty.

Please do not leave your property with us. We have to process the electronic waste and this is an expense to our operations.

 

30 DAY WARRANTY

All parts and labor that we provide are covered by our 30-day warranty. Please understand that the warranty does not cover physical or fluid damage to the equipment.

BANG FOR THE BUCK

We believe our process for repairs are far better than any competitor. We set the standards for modern equipment repair. And we stand by our process with repair and quality control.

CUSTOMER SUPPORT

You are the most important, period. We listen to your needs and help you along the way. We have been there before and want to help you be successful with your musical adventures. Let us help you along the way.

Music Curation and Production Professionals

We want you to have the best experience with us so you can provide the best experience for your clients and patrons.